Join Our Team

Welcome to a world designed for IT enthusiasts!
Are you a techy looking for a casual work place that emphasizes cooperation and teamwork?
Do you like a fast-paced work environment where a new day means a new challenge?
Are you a self-starter who likes to get the job done?
Are training, professional development, and advancement opportunities important to your long-term goals?
Then, QualityIP is for you.
We’re a customer-focused IT services company specializing in outsourced IT solutions. We design, implement, and support technology for more than 350 companies in Akron, Cleveland, and the surrounding areas.
A strong applicant is technically proficient, works well on a team, and demonstrates strong communications skills.

Position Summary:

We’re currently seeking a seasoned, self-motivated Technical Account Manager. Ideal candidates will be detailed oriented and have exemplary written and oral communication skills.  Tasks may involve project management, strategic planning, sales support, agreement reviews and budgeting.  As with everyone that is employed at QualityIP you must be able to multi-task, like working on a variety of issues and be able to clearly explain complex technical issues to anyone, regardless of their level of computer expertise.

Essential Duties & Responsibilities:

  • Serve as lead technician for assigned customer accounts
  • Build and maintain long lasting client relationships
  • Assist with negotiating contracts and agreements that maximize profit
  • Develop trusted advisor relationships with accounts
  • Properly identify client needs for appropriate technology solutions
  • Develop & create SOPs and documentation for assigned customer accounts

Learn more here.

Position Summary

We are seeking a seasoned, self-motivated Senior Network Engineer. Tasks may involve project management, strategic planning and sales support.

Successful candidates will have great communication skills and be able to clearly explain complex issues to anyone, regardless of their level of technical expertise. A strong work ethic is a must.

Network Engineer Essential Duties & Responsibilities:

  • Establishes and maintains network performance
  • Builds net configurations and connections
  • Troubleshoots network problems
  • IP address auditing
  • Establishes networking environment by designing system configuration and directing system installation
  • Defines, documents, and enforces system standards
  • Maximizes performance by troubleshooting network problems and outages and scheduling upgrades
  • Configures router
  • Updates data servers and network equipment
  • Collaborates with network architects on network optimization
  • Secures network system by establishing and enforcing policies and defining and monitoring access
  • Updates job knowledge by participating in educational opportunities
  • Accomplishes information systems and organization mission by completing related results as needed

Learn more here.

Position Summary

We provide IT services and solutions to local area businesses by leveraging the partnerships we have developed with other recognized technology leaders like Dell, Microsoft, Cisco and more.

The ideal candidate will possess good customer service skills, desktop support experience and system administration experience. The individual will interface with end users for troubleshooting and repair and will be responsible to ensure systems are backed up, maintained, and secure. This position will also include network connectivity troubleshooting and telephone support.

General

  • Assist incoming support requests
  • Escalate tickets if further troubleshooting is needed
  • Document issues and resolution steps performed
  • Answer technical support phone calls
  • Perform project work as needed
  • Ability to learn quickly and adapt to changing requirements
  • Familiarity with using Active Directory to manage users and systems
  • Prior experience using a formalized ticketing system to track issues and requests is beneficial
  • Basic Networking skills and ability to troubleshoot common network issues
  • Driven to learn and stay current in an ever-changing technical landscape
  • Ability to listen, read, and understand information, ideas, and issues presented through oral and written communication
  • Ability to communicate efficiently and effectively both verbally and through writing
  • Self-starter with deep problem-solving skills, enjoys puzzles
  • Customer Services oriented mindset
  • Able to prioritize and thrive in stressful situations

Learn more here.

Benefits:

  • Competitive compensation based on experience

  • Medical Mutual Health Insurance with HSA – 95% of monthly premium is company paid

  • John Hancock Retirement Account- Simple IRA with 3% company match

  • Flexible schedule

  • Company cell phone

  • Company vehicle for on-site technicians

  • Paid vacation

  • Training Reimbursement – Course materials and testing fees 100% company paid

  • Company apparel provided at no cost

If you’re one of the best and brightest professionals in Akron, Cleveland and Northeast Ohio, we’d love to have you join our growing team! Call (833) KNOWS IT or (833) 566-9748 or send us your resume.

GET IN TOUCH.